6. Returns and Refunds
The following terms apply to mail order consumers as defined in the Consumer Protection (Distance Selling) Regulations 2000 (“Regulations”).
• The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 14 days the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation.
a/ If a consumer exercises his/her right to cancel a Contract, giftsnparty shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellations, provided that the consumer shall not be entitled to a prepayment in the event that:
He/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or has been used
The Goods are marked, damaged or not in the same condition in which they are sold.
The consumer is responsible for the cost of returning any unwanted items, or will be responsible for the direct cost of collection of such items.
If an item is sent back faulty it will be referred to the supplier for investigation if the item is deemed faulty return postage will be refunded.
There are some goods you cant return if you simply change your mind, including :-
Masks, makeup, wigs, hosiery, jewellery and any other item that may be used / worn in an intimate nature due to hygiene reasons.
Perishable and other items that deteriorate rapidly such as flowers or personalised goods,
Items purchased by a business e.g. Sole trader, Limited Company, Church, Schools, Colleges, Nightclubs, bars, Shops, mobile DJs, bars, pubs, restaurants and private parties, businesses etc etc, this is a business to business transaction and is excluded from distance selling regulations.
Please note we reserve the right not to accept returns on any item returned outside of the above mentioned timescale.